The Bancorp Bank

Vice President, Portfolio Support

US-SD-Sioux Falls


Direct and oversee the client relationship management and back office operations for the US prepaid card business line including implementation of new clients/partners, operations, transaction risk and ongoing management of the client relationships. Provide advice and guidance to the global prepaid card functions.


  1. Direct strategic short and long term planning for all functions. Set strategy, direction, policies, and guidelines for all functions and operations to increase operational efficiency and effectiveness.
  2. Develop the annual business plan with responsibility for ensuring cost effective and accurate delivery of client services, business operations and technology and systems solutions to support the prepaid card business within budgetary allocations. Design and execute business development strategies to identify geographical and vendor support opportunities, outsourcing or offshoring partnerships, and consolidation and enhancement options as needed.
  3. Participate as an active voting member of the US Executive Approval Committee in decisions affecting the acceptance of new client partnerships within the business line. Provide non-voting advice and guidance to the European approval committee. Participate as a voting member of the Third Party Oversight Committee to manage risk and compliance issues associated with the pre-paid card business.
  4. Act at all times in the best interests of the organization to introduce, update and maintain audit and other financial and transaction risk controls in the back office and associated operations, processes, and systems to minimize risks and ensure compliance with all federal agency and banking rules and regulations governing the industry and its products. Work closely with compliance and risk to ensure all operations are in accordance with all applicable regulatory rules and regulations.
  5. Lead a geographically diversified and matrixed team. Develop and execute a workforce plan to meet business goals. Interview, hire, set high performance standards and manage team performance in accordance with all applicable HR policies and procedures. Create an energized work environment, fostering an atmosphere that enables employee trust and engagement. Inspire confidence and motivate others to perform at their best. Develop and coach staff while effectively addressing performance issues.
  6. Develop close working partnerships with others throughout the organization, including but not limited to the corporate areas such as legal, risk and compliance, and human resources. Lead routine and ad hoc meetings to market, communicate, and discuss new, improved, or changing clients, products, services, processes, and associated supporting systems and technology.
  7. Act as the lead arbitrator on all escalated client management or operational issues. Brainstorm solutions with the team and approve actions as needed on the highest level business operations and/or client relationship/service problems and issues.
  8. Review, analyze, and prepare presentations on key management operational metrics and business indicators such as processing issues, fraud cases worked, etc. Present recommendations and future plans to senior corporate leaders to increase operational effectiveness and manage risk exposures.
  9. Represent the company in relationships with vendors, major clients, industry organizations and other key outside parties and banking officials. Network and make presentations at key industry events. Negotiate business alliances and strategic partnerships as needed.
  10. Act as a key liaison with governmental agencies and auditors during FDIC and other related audits. Implement audit recommendations in the back office processes and operations and continuously sponsor and act as a role model to adopt controls to ensure compliance and minimize losses for the company.  
  11. Lead other related initiatives as assigned.



    • An undergraduate degree in a related field or an equivalent combination of training and experience.
  • A minimum of 15 years related experience leading a major division with deep technical expertise in the prepaid card industry.
  • A minimum of 10 years management/leadership experience.


Other Qualifications:

  • Strong working knowledge of the financial/banking industry and specifically the prepaid card business
  • Deep technical knowledge of the government rules and regulations affecting the business line.
  • Excellent client relationship skills with the ability to effectively manage the highest level client concerns.
  • Excellent verbal, written, and interpersonal communication skills
  • A team player able to work effectively in a team fostered, multi-tasking environment
  • Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook
  • Position is required to travel

The Bancorp is an equal opportunity employer.


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