The Bancorp Bank

Director of Operations

US-DE-Wilmington
Type
Regular Full-Time

Overview

Head the back office operations team and drive continuous improvement and optimization of all processes. This includes day to day leadership and oversight of all functions.

Responsibilities

  1. Manage day to day operations for all functions. Set direction for the teams, ensure adherence to policies and provide guidelines for all functions and operations to increase operational efficiency and effectiveness while minimizing unnecessary costs and maintaining and improving current quality standards. Provide leadership and ongoing planning and management of organizational structures and processes for the quality assurance, data integrity/risk assessment program, CIP, QA, compliance QA, account reconciliation process, vendor management, BCP, SOX and related functions.
  2. Manage staff. Conduct interviews, hire, set high performance standards, and manage team performance in accordance with all applicable HR policies and procedures. Create a flexible and energized work environment, fostering an atmosphere that enables employee trust and engagement. Inspire confidence and motivate others to perform at their best. Develop and coach staff while effectively addressing performance issues.  
  3. Support development of the annual business plan with responsibility for ensuring cost effective and accurate delivery of business operations to support to the Bancorp diversified back office operations within budgetary allocations. Design and execute business strategies by understanding business needs, processes, and workflows and identify opportunities to streamline, including assessing geographical and vendor support opportunities, outsourcing or offshoring partnerships, and consolidation and enhancement options while maintaining compliance with all regulations.
  4. Review, analyze, and prepare presentations on key operational metrics and business indicators. Present recommendations and future plans to senior leaders to increase operational effectiveness while managing costs and risks.
  5. Provide recommendations for existing and new products, services and systems to determine if they should be utilized in the business and make recommendations to senior leadership.
  6. Act at all times in the best interests of the organization to introduce, update and maintain audit and other financial, operational and process controls in the back office, systems and technology operations to minimize risks and ensure compliance with all federal agency and banking rules and regulations governing the industry and its products. Focus on the governance and oversight framework and alignment with corporate requirements. Critically assess processes and procedures for appropriate customer focus. Work closely with compliance and risk to ensure all operations are in accordance with all applicable regulatory rules and regulations.
  7. Develop and execute a workforce plan to meet business goals. Interview, hire, set high performance standards and manage team performance in accordance with all applicable HR policies and procedures. Create an energized work environment, fostering an atmosphere that enables employee trust and engagement. Inspire confidence and motivate others to perform at their best. Develop and coach staff while effectively addressing performance issues.
  8. Develop close working partnerships with others throughout the organization, and establish strong and credible relationships with key stakeholders in the business and across the enterprise. Collaborate with business and partners to determine policies and strategies that minimize risk exposure and effectively manage risk.   Lead routine and ad hoc meetings to communicate, and discuss new, improved, or changing products, services, processes, and associated supporting systems and technology.
  9. Drive lean methodology, quality, cost-reduction, on-time delivery, customer satisfaction, and controls. Ensure policies and procedures support operational excellence goals and minimize loss.
  10. Act as the lead arbitrator on operational issues. Brainstorm solutions with the team and approve actions as needed on the highest level business operations and/or technology problems and issues.
  11. Lead other related initiatives as assigned.

Qualifications

Education/Experience:

  • An undergraduate degree in a related field or an equivalent combination of training and experience.
  • A minimum of 8 years related experience performing in a leadership role in deposit and/or retail banking operations.
  • A minimum of 6 years management/leadership experience with demonstrated ability to develop talent and manage team members.

 

Other Qualifications:

  • Strong working knowledge of the financial/banking industry with experience in leading back office accounting operations
  • Expertise with credit and regulations such as SOX, Reg B, Reg Z, CREA/HMDA, BSA, Privacy and impacts to the business to set up appropriate processes, QA reviews and other controls to ensure compliance with all regulations.
  • Strong understanding of risk management, operational risk, quality assurance processes and impacts across business lines and crucial business partners.
  • Excellent verbal, written, and interpersonal communication skills
  • A team player able to work effectively in a team fostered, multi-tasking environment
  • Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook
  • Some travel may be required

“The Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability." 

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