The Bancorp Bank

Sr Special Billing Correspondent

US-PA-Warminster
Type
Regular Full-Time

Overview

Manage collections for a variety of leasing products by working directly with lessees or their agents to identify repayment terms, lease modifications with accountability for collection activities related to delinquent and past due accounts. Adhere to the highest industry standards, regulations, and rules in collection activities.

Responsibilities

  1. Review and validate that all customer invoices and payments are correctly coded in lease system. Reconcile customer statements and correct discrepancies as necessary.
  2. Maintain and organize support for customer remittance (wire, ACH & credit card payments).
  3. Contact customers with delinquent lease contracts, to follow up on delinquencies, understand the client situation and discuss the best solution for both the individual and the company to minimize losses.
  4. Respond to customer inquiries in accordance with departmental standards.
  5. Provide guidance and counseling to customers experiencing financial difficulties who pro-actively contact the company and make appropriate payment arrangements prior to account becoming delinquent.
  6. Facilitate collections process on past due accounts from 11 to 90 days past due via direct customer communication.
  7. Track and record all collection activities to ensure an accurate record exists including number of contacts, payment commitments, and related information.
  8. Escalate issues with recommended approaches to management as needed. Document issues, propose resolutions and make recommendations to the management team for approval.
  9. Support financial statement audits by researching and providing documentation as requested.
  10. Process special invoicing requests and submit invoice documents to customers via their preferred method: mail, email, portal, etc.
  11. Develop close working relationships within the leasing department including Management, Sales and Operation Teams to ensure open communication channels to resolve issues and problems efficiently and effectively.
  12. Develop and distribute weekly and ad hoc reports on collection metrics, trends, and activities.
  13. Research and process customer claims of invoice payment.
  14. Research and process charge backs, returns, and bad checks.
  15. Call and/or prepare mail correspondence to customers as necessary in order to update accounts.
  16. Assist with special leasing projects and initiatives for the department. These may include but are not limited to researching issues, designing reports, supporting system elevations and updates, etc.
  17. Perform other related duties as assigned.

Qualifications

Education/Experience:

  • An undergraduate degree in a related field or an equivalent combination of training and experience.
  • A minimum of 5-7 years related customer account experience in a bank environment.

 


 

Other Qualifications:

  • Strong working knowledge of the banking industry including valued client accounts, overdraft, payments and collections
  • Excellent verbal, written, and interpersonal communication skills
  • Excellent negotiation skills with the ability to persuade and influence clients positively to resolve delinquent situations
  • A team player able to work effectively in a team fostered, multi-tasking environment
  • Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook

"The Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability."

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