Manage The Bancorp’s Learning & Development department within Human Resources.
Duties and Responsibilities:
Manage the L&D team. Interview, hire, set high performance standards and manage team performance in accordance with all applicable HR policies and procedures. Create a flexible and energized work environment, fostering an atmosphere that enables employee trust and engagement. Inspire confidence and motivate others to perform at their best. Develop staff while effectively addressing performance issues.
Establish organizational educational priorities with leadership; target business areas for needs analysis to drive the design, development and delivery of corporate training programs.
Design, update and maintain a comprehensive strategic plan for the Learning and Development department which includes current regulatory requirements, corporate strategic goals, and organizational needs.
Partner with Marketing to develop communications campaigns surrounding Learning and Development programs.
Manage and/or facilitate instructor-led training which employs adult learning principles to increase attendee engagement and address different learning styles.
Ensure all designed programs utilize a variety of design and training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness.
Implement programs which support the organization’s employee development needs and corporate succession plan.
Build and maintain strong, collaborative relationships with business leaders. Leverage appropriate resources to provide business lines with educational support, i.e. soft skills training, management/leadership training, coaching, onboarding, etc.
Manage delivery of training for onsite and offsite employees through a variety of media including Power Point, Skype, Articulate Storyline and the firm’s ONCOURSE learning management system.
Maintain leadership and governance over the bank’s regulatory training program; work with subject matter experts to align training needs with employee job responsibilities; maintain updated policies and detailed procedures surrounding regulatory training requirements.
Manage and facilitate The Bancorp’s monthly Training Steering Committee meetings; determine areas of committee focus and set agendas; maintain meeting products for audit review.
Present training program overviews and respond to regulators during examinations; ensure training data is available and provided in a timely manner for audit purposes.
Oversee and address training needs related to third party partner relationships; coordinate Third Party Training working group.
Maintain a keen understanding of training industry trends, developments and best practices.
Lead other related initiatives and special projects as assigned, e.g. annual performance management projects.
An undergraduate degree in a related field; a graduate degree preferred
A minimum of 8 - 10 years banking and training experience with expertise
Background and experience leading and developing learning professionals
Proven verbal, written, presentation and interpersonal skills
Demonstrated leadership qualities with an enthusiastic and motivating style
Strong organizational, planning, project management, problem resolution, and influencing skills required
Strong time management skills; an effective multi-tasker
Ability to collaborate with internal/external business partners using a consultative approach to identify educational goals
Strong background in instructional design, program design and development, and training methodologies
Strong working knowledge of financial products and services
Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook; Articulate Storyline knowledge preferred