The Bancorp Bank

  • VP Change Management - BSA/AML

    Job Location US-DE-Wilmington
    Regular Full-Time
  • Overview

    Drive the Financial Crimes Risk Management (FCRM) organizational change management initiative to create a more efficient and effective organization.


    • Evaluate existing organizational design. Analyze existing procedures and processes to streamline operations.  
    • Lead design and re-engineering efforts for FCRM operations and associated systems, processes, and procedures.
    • Manage process mapping exercises with key leaders across the organization and drive decision-making on change to capitalize on identified opportunities and gaps in the existing processes and procedures.
    • Use a variety of Business Process Improvement and Business Process Requirement tools and techniques to manage operational changes and engage leaders.
    • Develop, facilitate and implement change management communications throughout the organization to create excitement and enthusiastic adoption of process and procedural changes with all affected employees and leaders.
    • Plan, prioritize, monitor, and achieve successful completion of FCRM organizational change management initiatives within the allotted time frames.   
    • Build close working partnerships with the FCRM Executive Management team, FCRM leaders and peers within the department as well as corporate-wide related legal, risk and compliance functions.
    • Prepare executive presentations on change management initiatives, initiating discussions upon strategies as well as short and long-term plans to obtain top management decisions.
    • Manage matrix teams and projects with high level impact to the organization.   
    • Lead other related projects and initiatives as assigned.



    • An undergraduate degree in business, finance, information technology or a related field.  A master’s degree preferred
    • A minimum of 10 years working in Operations Change Management in the Financial Services industry, preferably within the Risk, Compliance or BSA/AML function with demonstrated ability to execute complex projects
    • A minimum of 5 years matrix management experience
    • Six Sigma, Lean, or related certification preferred

    Other Qualifications:

    • Subject matter expertise in BSA/AML regulatory compliance  
    • Strong business knowledge of Payments, Leasing, Institutional Banking and/or Small Business Lending.
    • Strong organizational skills
    • Strong knowledge of different project management methodologies and tools
    • Excellent verbal, written, and interpersonal communication skills
    • Ability to think and act globally with strong awareness of cross-divisional challenges
    • Ability to manage multiple priorities in a fast-paced environment
    • A team player able to work effectively in a team fostered, multi-tasking environment
    • Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook


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