Provide operational support of client programs by managing daily departmental processes, ensuring adherence to compliance and regulatory requirements.
Process Letters of Indemnity, levies, garnishments, and reclamations. Receive requests and track and/or update accounts as needed.
Gather documentation for subpoenas and forward to requesting areas. Note any issues with locating documentation.
Act as system administrator or bank teller support for the assigned card programs and/or customers. Perform a variety of activities including handling users ID resets, card sales and card loading issues.
Develop close working relationships with the Card Operations Control Coordinators to collaborate on problem solving for clients. Assist Operations Control Coordinators with various daily, weekly and monthly processes.
Prepare MasterCard SAFE reporting.
Perform routine monitoring of various operational reports for internal and regulatory compliance. Escalate issues and concerns to the risk and compliance team for further action. Participate in established compliance training and educational programs to maintain currency and awareness of regulatory rules, standards, and procedures.
Document and update department procedures to ensure an accurate record exists for audit, reference and training.
Perform other related program support tasks as assigned.
An associate’s degree in a related field or an equivalent combination of training and experience.
A minimum of 0 - 2 years related experience
A basic knowledge of Visa/MasterCard regulations and general credit card operations
Excellent verbal, written, and interpersonal communication skills
A team player able to work effectively in a team fostered, multi-tasking environment
Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, OutlookBancorp is an Equal Opportunity Employer