The Bancorp Bank

  • AVP, Product Services

    Job Location US-DE-Wilmington
    Regular Full-Time
  • Overview

    Design, validate, monitor and document all controls, work flow processes, redundancies, continuity planning, and ongoing efficiency optimization of the Settlement and Reconciliation functions for the current product verticals of Credit Card Merchant Acquiring, ACH, Wire and Push To Card (OCT/AFT) within the Payment Acceptance Group, as well as any product verticals that emerge in the future.


    Manage, from submission to go-live, new client and sub-client onboarding. This responsibility will entail high-touch liaison work with external clients, external partners and internal stakeholders. This responsibility will include detail-oriented tracking and ongoing communication around specific client onboarding data, as well as client and sub-client onboarding status. The position will also be responsible for completing setup forms, and owning ongoing reporting duties, for the Card Associations and Electronic Funds Networks. Additional responsibilities include consulting on, and facilitating set up for, new client and sub-client account structure and settlement funds flow. 


    1. Design, document, update, optimize and maintain a comprehensive Quality Assurance Program within the unit such program should include key dual control procedures, cross-training and continuity planning, controls for critical process redundancies, controls to ensure congruence between client contractual obligations and account balance requirements, and key controls to ensure compliance with Card Associations and Electronic Funds Networks requirements.
    2. Draft, update, recommend, and become a subject matter expert on policies and procedures for the Payment Acceptance Settlement and Reconcilement Team. Monitor, document, and ensure congruence between procedure and practice within the team.
    3. Conduct and document scheduled, periodic analysis of operational safety and efficiency within the team. Formally propose actionable recommendations for process improvement, process redundancy, dual control enhancements, and process efficiency changes. Catalyze, drive, track, and complete implementation for actionable recommendations.
    4. Fully understand, conduct source data accuracy checks on, and review for Quality Assurance all recurring departmental reporting produced by Strategic Business Manager. Create Quality Assurance Documentation Procedures for all recurring reports to track Quality Assurance before report delivery, both internally and externally.
    5. Manage and provide Data Integrity reporting quarterly to Card Associations to ensure merchant compliance. Track, gather, and report new CAID (Card Acceptance ID) data monthly to Card Associations
    6. Serve as the central coordinator of setup, onboarding and implementation for all new clients and sub-clients; prepare and submit all requisite setup forms as required by Card Associations and Electronic Funds Networks, consult on account structure setup and funds flow, maintain real-time inventory tracking of BIN/ICA and PIF data for active and pending clients and sub-clients.
    7. Liaise in an organized, professional, and high-touch manner with external clients and partners, as well as key internal stakeholders, as a critical function of the end-to-end new client, and sub-client, onboarding and setup process.
    8. Perform other related duties and spearheaded other related initiatives as assigned.



    • An undergraduate degree in accounting or a related field or an equivalent combination of training and experience.
    • A minimum of 3 years related experience in accounting, treasury or finance preferred
    • A minimum of 3 years related experience in financial services preferred
    • A minimum of 3 years related experience in project management a plus
    • A minimum of 3 years related experience in payments: ACH, Wire, Merchant Acquiring, Real Time Payments (RTP), Push to Card (OCT/AFT) a plus
    • A minimum of 3 years related experience as implementation specialist a plus

    Other Qualifications:

    • Excellent verbal, written, and interpersonal communication skills
    • Attention to detail
    • A team player able to work, coordinate and lead effectively in a team fostered, multi-tasking environment
    • Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook
    • Strong demonstrated knowledge of banking regulatory requirements and reporting practices preferred
    • Strong working knowledge of Wire, ACH, and intra-bank funds transfer documentation a plus
    • Knowledge of FIS Insight, Total Cash Manager, Laru Clarity, BOBJ, Quickbase and GFX a plus

    Employment with The Bancorp includes successfully passing a background check including credit, criminal, OFAC, education and past employment.


    The Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


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