The Bancorp Bank

  • Payments Operations Specialist II

    Job Location US-SD-Sioux Falls
    Remote position
    Regular Full-Time
  • Overview

    Process files from the Federal Reserve, origination customers and related return files. Reconcile and document all ACH activity in accordance with departmental processes and procedures. Provide reporting, client setup, issue resolution and advanced processing functions.


    • Process origination files in ACH processing system, transmit and reconcile files sent to the Federal Reserve Bank.
    • Manage the daily reconcilement of ACH activities. Work with the Recon team to resolve outstanding differences.
    • Research and resolve out of balance conditions and document processing issues.
    • Meet all processing and transmission deadlines.
    • Process incoming return files and release client specific return files in accordance with procedures.
    • Work returns, GL entries, reclamations and research exception items.
    • Monitor and review risk alerts and obtain management approval per procedures.
    • Process and resolve ACH and bank transaction disputes in accordance with established deadlines.
    • Provide high-level customer service and support to consumers, businesses, and internal customers.
    • Act as an escalation point for customer issues, work with the ACH Manager on the most complex issues.
    • Identify opportunities to obtain efficiency improvement within the department and communicate to management. 
    • Assist in the development of department procedures which adhere to new compliance policies, standards, and protocols for products and services as regulations, banking rules, and guidelines evolve.
    • Develop and generate analytics and reports on key metrics. Identify trends; make recommendations to resolve issues based on information gathered.
    • Research issues to identify root cause of problem, discuss solutions with client, and implement approved solutions.
    • Setup, test and maintain client information in ACH systems.
    • Work with Originators and Receiving banks in resolving various ACH Disputes, including responding to Written Statement of Debits claims, Proof of Authorization requests and processing Letters of Indemnity’s.
    • Assists and/or is assigned specific duties for both incoming and outgoing (domestic and international) wires. 
    • Stay informed of NACHA Rules revisions and engage in updates affecting The Bancorp ACH processes.



    • An Associate’s degree in a related field or an equivalent combination of training and experience.
    • NACHA Accredited ACH Professional (AAP) preferred
    • A minimum of 3-5 years related experience in banking and ACH transaction processing
    • Wire processing experience is a plus

    Other Qualifications:

    • Strong working knowledge of accounting and reconcilement
    • Knowledge of balancing, banking and electronic payment processing. 
    • Strong analytical and research skills
    • Excellent verbal, written, and interpersonal communication skills
    • Excellent customer service skills with a high level of customer focus and motivation
    • A team player able to work effectively in a team fostered, multi-tasking environment
    • Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook
    • Strong working knowledge of NACHA Rules and Regulations preferred

    Employment with The Bancorp includes successfully passing a background check including credit, criminal, OFAC, education and past employment.


    The Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


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