VP Change Management

Job Location US-DE-Wilmington
Regular Full-Time


Drive the FCRM organizational change management initiative to create a more efficient and effective organization.


Essential Functions

  1. Leads design and re-engineering efforts for FCRM operations and associated systems, processes, and procedures.
  2. Plans, prioritizes, monitors, and achieves successful completion of FCRM organizational change management initiatives within the allotted time frames.
  3. Manages process mapping exercises with key leaders across the organization and drive decision-making on change to capitalize on identified opportunities and gaps in the existing processes and procedures.
  4. Develops, facilitates and implements change management communications throughout the FCRM stakeholder organization to create excitement and enthusiastic adoption of process and procedural changes with all affected employees and leaders.
  5. Runs daily, weekly and monthly operational touchpoints such as daily leader huddles, Project Status meetings, IT Project/Enhancement update, Quarterly Townhalls etc.
  6. Manage and maintain all Change Management workflow/documentation in systems of record such as QuickBase, RSA Archer etc.
  7. Builds close working partnerships within the FCRM Management team, as well as upstream and downstream teams such as legal, risk and compliance functions.
  8. Prepares executive presentations on change management initiatives, initiating discussions upon strategies as well as short and long-term plans to obtain top management decisions.
  9. Manages matrix teams and projects with high level impact to the organization.
  10. Be responsible for Issue Tracking, Issue Resolution and Change/Remediation Reporting in response to Testing, Audit, Validation or Regulatory Findings
  11. Serve as Coordinator/secretary for FCRM Change Steering Committee
  12. Performs other duties as assigned.


Education/Experience Requirements

  • Undergraduate degree in business, finance, information technology or a related field.
  • 10 years Operations/Change Management/Project Management experience in the Financial Services industry, preferably within the Risk, Compliance or BSA/AML function with demonstrated ability in project coordination/management, issue tracking/resolution and executive reporting related to change, issue management, committee proceedings/memoranda.

 Preferred Skills/Expertise

  • Business Process Reengineering skills – such as Six Sigma, Lean, or Agile
  • Subject matter expertise in BSA/AML regulatory compliance. (Actimize a plus)
  • Strong business knowledge of Payments, Leasing, Institutional Banking and/or Small Business Lending.
  • Strong knowledge of different project management methodologies and tools.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to think and act globally with strong awareness of cross-divisional challenges.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Team player able to work effectively in a team fostered, multi-tasking environment.

Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook.         

Employment with The Bancorp includes successfully passing a background check including credit, criminal, OFAC, education and past employment.


The Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


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