RPA Service Delivery Manager

The RPA Service Delivery Manager will be responsible both for project implementation and service delivery for RPA and analytics-based process-improvement solutions.  This entails identifying opportunities for solutions, defining and shaping project approach, analysis and requirements, driving insights and recommendations, and overseeing design and delivery of ultimate solution. The RPA Delivery Manager will ensure support and delivery processes are in place to enable the delivery of high-quality service to end-users that meets business needs while complying with the relevant security and risk criteria.

Leads the design, configuration and deployment of scalable process automation solutions using Robotic Process Automation (RPA) frameworks and tools. Coordinates the requirements gathering process and the development of a detailed analysis of existing process flows and use cases. Develops specifications to design and document automated workflow solutions. Uses RPA tools to lead the delivery of reusable automation components and the maintenance and deployment of solutions.

Essential Functions

1. Oversees the design and implementation of RPA solutions using the Bank’s selected RPA platform, including both managing a team of developers and help with complex process improvement projects.
2. Gathers feedback, drives RPA adoption and Identifies opportunities where process improvement automation can drive benefits and efficiencies for the business.
3. Analyzes existing business processes to assess feasibility and to redesign those processes for an RPA supported solution.
4. Ensures reporting metrics are in place to measure the performance of RPA solutions.
5. Supports RPA Solutions and the quality of service and performance.
6. Designs and maintains high performing service support functions that ensure RPA solutions are performing and delivered within expected service levels.
7. Monitors, supports and controls service delivery ensuring the procedures put in place are implemented.
8. Builds relationships and works closely with Group Operation stakeholders to be positioned to identify future opportunities for process improvement and automation solutions – and to proactively identify sources of service dissatisfaction.
9. Works closely with IT & Risk forums to ensure external stakeholders are aware of what’s happening with our automation strategy and ensures are aligned to overall group strategy.
10. Performs other duties as assigned.

Education/Experience Requirements

• Bachelors in Computer Science or related field (Mathematical/ Statistical).
• Three years RPA team leading role experience within technical work streams or small IT / RPA / data analytics solutions delivery teams.

Preferred Requirements

• Analysis and design of business processes experience.
• Experience presenting solutions to senior management.
• Working knowledge of Agile tools, such as Jira and Confluence.
• Content/Technical Knowledge.
• The ideal candidate will have excellent SQL, MS Visio, MS Excel, MS Word skills.
• Experience in RPA and Data Analytics.
• Proven track record of solid, consistent project delivery around RPA (UiPath preferred).
• Ability to understand and re-engineer business processes.
• Excellent communication skills, both verbal and written, with the ability to produce easily understood documentation. The successful candidate must be able to explain technical detail to non-technical colleagues and to interact at senior levels within the organization.
• Work to tight deadlines and enjoy steep learning curves
• An innovative, creative approach to problem solving.
• Embraces change, with solid project management skills.
• Demonstrated ability to work in a team environment with changing priorities and time pressures.

Employment with The Bancorp includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

The Bancorp is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender, identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.