AVP FCRM Investigations and Reporting Team Lead

Job Location US-DE-Wilmington
Regular Full-Time


Assist VP Investigations and Reporting Manager to ensure that the team pursues the best investigative approach for each unique case, ensuring that key questions are addressed, and that compliance AML department policies and regulatory expectations are satisfied. Cross train in other FCRM functions.


Essential Functions

  1. Communicates findings, status, open issues and other AML-related items to management.
  2. Provides training, coaching, and mentoring to employees.
  3. Escalates and coordinates cases with law enforcement as applicable. Obtains information and assistance from law enforcement agencies, peer banks, and other external groups on AML issues and cases.
  4. Leads daily operations to ensure cases are acted upon in a timely manner and that they contain complete and accurate information for data collection and documentation.
  5. Analyzes underlying data gathered by the team to assess whether SAR needs to be filed. Acts as a point of control in the fraud/AML escalation process.
  6. Responds to questions from the team and provide advice, guidance and training.
  7. Dispositions cases, including providing supporting data, analysis and rationale with the case management system in a timely and accurate manner. Reviews team output for quality controls.
  8. Implements operational changes to enhance the ability of the team to identify and document suspicious and/or potentially fraudulent transactions and activities in a more efficient manner.
  9. Develops close working partnerships with others including appropriate law enforcement agencies, peer banks and other external groups on AML issues and cases. Obtains information and assistance as needed to improve transaction monitoring controls and activities.
  10. Keeps abreast of AML updates by attending continuing professional education and webinars, reading professional journals and articles, and networking with others in the profession.
  11. Works across FCRM departments due to spikes in demand or special projects, including one or more of the following areas: KYC, Sanctions, or Surveillance and Monitoring.
  12. Participates in the development of goals and execution of strategies within the function and department. Engages in strategic initiatives as required by leadership.
  13. Performs other duties as assigned.


Education/Experience Requirements

  • Undergraduate degree.
  • Seven years’ experience reviewing and investigating customer transactions and information for potentially suspicious activity and performing AML or financial investigations.

Preferred Requirements

  • Extensive knowledge of money laundering laws including the: Bank Secrecy Act (BSA), USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting (SAR) requirements.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong analytical and research skills with excellent attention to detail and follow-up.
  • A team player able to work in a team fostered, multi-tasking environment with the ability to work under pressure.
  • Proven ability to partner across different departments, including operations, technology, projects, and investigations.
  • Proficient in Microsoft Office suite, e.g., Excel, PowerPoint, Word, Outlook; internet and online research systems.

Employment with The Bancorp includes successfully passing a background check including credit, criminal, OFAC, education and past employment.


The Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


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