Scheduling Analyst II (Remote)

Job Location US-SD-Sioux Falls | US-DE-Wilmington
Type
Regular Full-Time

Overview

Location: 

***This is a remote position and can be located anywhere in the U.S.A.***

 

Ensure execution of daily processing schedules including batch jobs, file movements and related ad hoc activities.  Respond to job failures and missing files to ensure minimal impact to business processes.  Design and implement job-flows and setups.  Research assigned global issues/improvement opportunities.

Responsibilities

  1. Monitors file processing and scheduling programs daily to ensure that all jobs are completed as scheduled. Assigns and/or elevates the most complex failed jobs to the correct IT team for resolution.
  2. Troubleshoots failed scheduling jobs to identify root cause of issues and resolve problems. Can handle more complex issues before escalating to the next level of support.  Takes corrective action to ensure all jobs complete successfully.
  3. Follows procedures and adheres to policies and best practices. Tolerates no quality issues in Scheduling Operations supported services.  Recommends improvement opportunities to lead/manager.
  4. Creates and/or modifies scheduling jobs in accordance with existing processes and procedures.
  5. Notifies business owners of file or job issues to allow impact mitigation.
  6. Maintains business relationships and knowledge of product offerings to ensure current support policies and methods of support deliver appropriate solutions and meet business needs. Escalates identified issues/opportunities to lead/manager.
  7. Provides on-call support as scheduled. Promptly responds to notifications of failed scheduling jobs or missing files with minimal supervision.  Uses judgment to identify calls and decisions that need to be escalated to lead/manager.
  8. Performs other duties as assigned.

Qualifications

Education/Experience Requirements

  • Associate degree in a related field or an equivalent combination of training and experience.
  • Four years job scheduler or file management platform experience.

Preferred Requirements  

  • Experience delivering project requirements in a mission critical environment.
  • On-call experience.
  • Strong working knowledge of computer hardware, software, and telecommunications products including FTP/SFTP. encryption tools, and batch processing.
  • Excellent verbal, written, and interpersonal communication skills.
  • Experience with new client implementations.
  • A team player able to work effectively in a team fostered, multi-tasking environment.

Employment with The Bancorp includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

 

The Bancorp is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender, identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

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