Benefits Coordinator

Job Location US-DE-Wilmington
Regular Full-Time


Support the Total Rewards team with the routine activities and administration in response to the COVID-19 global pandemic.


  1. Supports the day to day administration of the benefits activities in the Total Rewards department. Work closely with management to determine daily and project related assignments.
  2. Responds and meet with employees on Health and Welfare coverage and related issues to ensure they understand how to best apply the offerings to their personal situation and make the appropriate selections.
  3. Assists in managing the benefits data and systems to ensure employees have real time access to their benefits information including retirement balances, health bills, wellness points, etc.
  4. Assists Benefits leadership in managing Leave of Absence Administration (LOA). Work with external vendor to intake and respond to routine requests and investigate complex cases to a compliant resolution.
  5. Supports Benefits Leadership on Health and Welfare employee communications for annual programs and ad-hoc topics.
  6. Manages the Covid-19 tracking (vaccine tracking, daily symptom questionnaire, testing, and case management software) and reporting process. Report results and support other data reporting needs.
  7. Ensures that required information regarding employees who have tested positive for COVID-19 or who have been in close contact with a positive case are reported to appropriate parties. Respond to questions and inquiries regarding COVID-19 (i.e., scheduling for testing, clarification-seeking, and general information, etc.).
  8. Monitors the CDC and state health sites for COVID updates.
  9. Develops and generates standard and ad hoc reports from the payroll/HRIS system; ensure data requests are meet requirements and are completed in a timely matter.
  10. Maintains all respective procedures, process guides and policies for benefits.
  11. Performs other duties as assigned.


Education/Experience Requirements

  • Undergraduate degree or an equivalent combination of training and experience.
  • A minimum of two years Benefits or related experience.


Preferred Requirements

  • Strong working knowledge of retirement, health and welfare benefits, rules and regulations.
  • Excellent verbal, written, and interpersonal communication skills.
  • A team player able to work effectively in a team fostered, multi-tasking environment.
  • Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook.
  • Position is required to travel between sites occasionally.


Employment with The Bancorp includes successfully passing a background check including credit, criminal, OFAC, education and past employment.


The Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


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