Subpoena Analyst (Hybrid)

Work Arrangement: 

***This is a hybrid role, working 3 days onsite in our offices.***

Process subpoena, litigation, and regulatory inquiries for the organization’s core retail or prepaid businesses. In addition, the role will track and conduct producer and customer database searches, log, research, analyze and coordinate records production and response and provide customer complaint handling support.

Essential Functions

1. Processes subpoenas (primarily focused on either the retail or prepaid businesses) received from regulatory agencies, courts, government agencies and law enforcement.
2. Tracks the progress of each subpoena and subpoena inquiries in accordance with department processes and procedures.
3. Compiles documents requested in the subpoena. Follows up to other internal teams to ensure timely responses.
4. Coordinates records production and responses working closely with management to resolve missing or incomplete items.
5. Conducts research as needed while gathering documents for the subpoenas. Uses a variety of producer and customer databases and information stores to search, research, analyze and produce the requested documents.
6. Checks subpoenas to assure their content is valid, true and follows procedures. Escalates questions and concerns to the Team Lead.
7. Generates reports and metrics on volume, timeliness, response rates, missing documents, status of open subpoenas, and other related measures.
8. Develops close working relationships within and outside the department to address and resolve issues and concerns.
9. Supports customer complaint handling.
10. Performs other duties as assigned.

Education/Experience Requirements

• Undergraduate degree in Accounting, Finance, Economics or an equivalent combination of training and experience in the financial or banking industry.
• Two years legal/regulatory, insurance or financial services experience.

Preferred Requirements

• Strong working knowledge of retail banking, prepaid or credit card operations, customer service or new business.
• Good working knowledge with federal and state AML regulations including Bank Secrecy Act (BSA), OFAC and the USA PATRIOT Act.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent researching and time management skills with strong focus on attention to detail.
• A team player able to work in a team fostered, multi-tasking environment.
• Expert level proficiency in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook.

Working at The Bancorp and Benefits Information: click here

Employment with The Bancorp includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

The Bancorp is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender, identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.