Deposit Servicing Specialist

Job Location US-DE-Wilmington
Type
Full Time

Overview

Support monetary operational processes in the Deposit Processing, Loan Servicing and Client Support Teams in accordance with department processes and procedures. Become SME for TCM, Positive Pay, and Remote deposit capture activities for Operations.  Process the distributions for new and existing loans, screen in-clearing checks for fraud prevention, support Call Center Agents in research and problem resolution, process account closures, and process deposits utilizing teller systems.  Distribute work within the team and all ensure processes are completed each day. 

Responsibilities

Essential Functions

  1. Supports the Deposit Processing team in daily activities, delegating work as needed to ensure all transactions are processed timely, accurately, and in accordance with TBB and regulatory requirements.
  2. Monitors, performs, or assists with all Deposit Processing functions to include ECM and email research, account closures, check deposits including foreign items, monitoring lockbox reject activity and all deposit capture balancing processes, resolving exception transactions and reconcilement differences, and exception holds and notifications.
  3. Processes distributions for both new and existing loans including conditional payoffs and customer-initiated requests. Verifies validity of request, sufficient funding, and required documentation for wires and Treasury Check issuance in accordance with department procedures.
  4. Evaluates the monitoring processes and procedures for the Deposit Processing, Loan Servicing and Client Support team. Recommends and implements changes to individual procedures as needed to protect the company’s interests and prevent losses.
  5. Provides weekly and/or monthly statistics as required to track and identify trends and patterns and aid in assessing and streamlining processes and procedures.
  6. Leads the management of the Client Support mailbox and tasks including positive pay, TCM, and remote deposit scanner activities. Completes remote deposit quarterly reviews and lead self-assessment project annually. Acts as a liaison between CRM’s, Client/Programs and management.  Ensures consistent servicing of clients within established SLA’s. 
  7. Works on projects with other teams to represent their area and help identify the project’s impact on team. Maintains close working relationships and partners with others within and outside the department as appropriate to communicate issues and ensure the timely resolution of internal and external questions and to complete daily investigations.
  8. Supports special projects as assigned by management including audit related requests and new client implementations.
  9. Develops and maintains close working relationships with Reconciliation, Operations, and the various lines of Business we support.
  10. Performs other related duties as assigned.

Qualifications

Education/Experience Requirements

  • An Associate’s degree in a related field or an equivalent combination of training and experience.
  • A minimum of 5 years related experience in check and adjustment research and formulating decisions for action on customer transactions 

Preferred Qualifications

  • Strong working knowledge of deposits processing and research, negotiable instruments, cash handling, and reconciliation research
  • Proficient in Microsoft Office
  • Ability to prioritize own and team’s workload, especially during high volume periods
  • High level of accuracy and attention to detail
  • Excellent verbal, written, and interpersonal communication skills
  • A team player able to work effectively in a team fostered, multi-tasking environment

Background & EEO Statement

Working at The Bancorp and Benefits Information: click here

 

Employment with The Bancorp includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

 

The Bancorp is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender, identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status, or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

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