Modern Workforce Technology Engineer III

Job Location US-DE-Wilmington
Type
Full Time

Overview

Serve as a champion of IT for multiple corporate locations, and additional remote users.  Accountable for deploying and troubleshooting hardware and software, including desktop, telephony, virtual environments, mobile device management, network, video conferencing, print/scan, and other technologies.  Serve as subject matter expert for a variety of technologies in the end user compute space.  Coordinate with IT teams (e.g. Network, System Administration, Cybersecurity) to deliver holistic services to end-users, ensuring a complete experience that exceeds expectations. Participate in small teams for project initiatives and other operational activities.

Responsibilities

Essential Functions

  1. Covers general support operations and serves as primary support for senior leaders of the company, including ELT and Board members.
  2. Identifies gaps or opportunities in processes and controls to increase the reliability, security, and convenience of the end user platforms. Works with internal/external teams to leverage tools such as Endpoint Manager (formerly SCCM), Intune, Defender, WSUS, and Active Directory to create positive impact. Develops documentation and trains technical support teams to maintain newly created approaches and processes.
  3. Assists with creation, modification, and pushing software packages and group policies designed to improve consistencies, reduce service requests, leverage automation, and improve security.
  4. Develops and reports metrics pertaining to license compliance. Works with management to improve strategies on software licensing and implementation.
  5. Works with Facilities and Marketing to design and implement new office locations and workspaces.
  6. Maintains end-user technologies such as computers, telephones, IDF, VTC, and printers. Install and configure software in accordance with department policies and procedures.
  7. Participates in small teams and project initiatives to deliver operational services and/or execute approved projects. Leads minor project efforts.
  8. Provides 1st and 2ndlevel support for end-user and/or site issues. Respond to assigned tickets, resolve issues, document actions, and close tickets in the system. Interacts with internal clients to obtain a clear and detailed description of the issue.
  9. Updates internal clients on solutions, as well as managing expectations and timing of resolutions. May provide hands-on training when walking clients through equipment setup and/or issues. Follow up as needed to ensure client satisfaction.
  10. Manages technology inventory and works with management to meet supply needs. Helps define and/or utilize pre-defined processes to maintain inventory records throughout the lifecycle of equipment.
  11. Serves as department champion on video conference events including planning, initiation, troubleshooting, and closeout of the event.
  12. Assists the network support team with setup, maintenance, and troubleshooting of various parts of the network.
  13. Perform other duties as assigned.

Qualifications

Education/Experience Requirements

  • An undergraduate degree in a related field and/or an equivalent combination of training and experience.
  • A minimum of 4 years of experience working with key infrastructure technologies such as Endpoint Manager (formerly SCCM) and Active Directory
  • Two years of experience working with C-level users in an enterprise environment

Preferred Requirements

  • Experience supporting a mix of local and remote users in a process-driven environment.
  • Excellent verbal, written, and interpersonal communication skills.
  • Excellent customer service skills with a high level of customer focus and motivation.
  • Comfortable working in front of and/or presenting to large audiences.
  • Experience with troubleshooting technical issues.
  • Experience with technologies such as: Endpoint Manager (formerly SCCM), O365, Active Directory, Intune, and/or Cisco products (e.g. Meraki, WebEx, ISE); Video Tele-Conferencing; Cloud printing.
  • Experience with packaging and deploying updates through Active Directory, WSUS or Endpoint Manager (formerly SCCM) is a plus.
  • Knowledge of Apple operating systems a plus.
  • Experience with Mobile Device Management a plus.
  • Ability to prioritize and organize efficiently.
  • A team player able to work effectively in a team fostered, multi-tasking environment.
  • Experience working with executive and other business leaders.
  • Off-hours support using a rotating on-call schedule.
  • Occasional domestic travel spanning several days < 5%.
  • Must be able to lift 35 pounds.

Employment with The Bancorp includes successfully passing a background check including credit, criminal, OFAC, education and past employment.

 

The Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Background & EEO Statement

Working at The Bancorp and Benefits Information: click here

 

Employment with The Bancorp includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

 

The Bancorp is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender, identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

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