Technical Solutions Architect I

Job Location US-DE-Wilmington
Type
Full Time

Overview

Manage technical solutions for the business through oversight an application or set of applications, products, and services through every stage of development and operational implementation.  Operationalize, manage, and implement activities including developing program materials and managing features and functions of the application(s), and building strong working relationships with internal and external partners.

Responsibilities

  1. Manage the implementation and operation of technical solutions, products, programs, and services, e.g. RPA or Salesforce program. Act as the business lead for the project with the vendor (i.e. UiPath or Salesforce), affinity partners, and internal teams as needed.
  2. Manage application implementation in accordance with all applicable legal and regulatory rules and regulations. Work closely with the Cybersecurity, Compliance, and IT teams to ensure program meets all banking and associated process audit and control standards and practices.
  3. Manage and coordinate the business project work streams. Develop implementation schedules, plan, track and monitor activities across all interested departments including Institutional Banking, Small Business Lending, and Leasing and evaluate and update plans and tasks as needed.
  4. Present status updates to leadership on a regular basis. Identify issues affecting project timeline, make recommendations as appropriate and ensure communications and meetings with all relevant parties are conducted to update internal and external partners on progress, obtain sponsorship and input, and address questions and/or issues.
  5. Manage the vendor relationship on an ongoing basis. Schedule regular calls and meetings to discuss program metrics and operations.  Make recommendations to improve application operational efficiency, enhance program usage and increase understanding of the program.
  6. Design, develop, and deliver training and presentations to internal users. Presentations may include high level benefits with targeted audiences and/or hands-on end user systems training to teach internal partners on product and program self-service functionality and reporting.
  7. Act as the application(s) subject matter expert for internal users such as Institutional Banking, Small Business Lending, Leasing, and other lines of business or departments as needed.
  8. Resolve escalated application issues covering a variety of concerns such as cybersecurity, business usage, fraud and risk/compliance issues and user confusion about the application(s) and associated processes.  
  9. Perform and/or lead other related programs as assigned.

Qualifications

Education/Experience:

  • An undergraduate degree in a related field or an equivalent combination of training and experience.
  • A minimum of 3 years related experience in IT and business
  • A minimum of 3 years project/program management experience either leading major projects or parts of large-scale projects with demonstrated client facing and/or consensus building skills.

 

Other Qualifications:  

  • Strong client relationship management skills
  • Excellent verbal, written, and interpersonal communication skills
  • A self-starter who can own short- and long-term task(s) and follow through on broad projects and assignments.
  • A team player able to work effectively in a team fostered, multi-tasking environment
  • Ability to prioritize and organize work to support multiple initiatives with varying timelines, goals, and focuses.
  • Ability to interface with all areas of the institution and at all levels.

Background & EEO Statement

Working at The Bancorp Bank, N.A. and Benefits Information: click here

 

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

 

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender, identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

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