Garnishment Specialist

Process garnishment orders, liens, tax levies, and other court orders (collectively “legal orders”) served on the organization’s core retail or prepaid businesses. In addition, the role will track and conduct customer database searches, log, research, analyze and coordinate responses to incoming legal orders and respond to calls from agencies/courts regarding legal order status.

Essential Functions

1. Processes garnishment orders, liens, levies, and other legal order attachments received from courts, child support agencies, and governments agencies.
2. Tracks the progress of each legal order and any related inquiries in accordance with department processes and procedures.
3. Follows up as needed on requests to other internal teams to ensure timely processing.
4. Prepares responses to all legal orders received and ensures the accuracy and validity of responses are filed timely with the appropriate agency/court.
5. Conducts research as needed, including utilizing a variety of customer databases and information stores to search, research, analyze and compile the requested information.
6. Reviews legal orders to ensure the content is valid and complies with applicable rules and regulations. Escalates questions and concerns to the LSOP Manager.
7. Assists management in generating reports and metrics on volume, timeliness, status of open legal orders, and other related measures.
8. Develops close working relationships with others both within and outside the department to address and resolve issues and concerns in a timely manner.
9. Performs other duties as assigned.

Education/Experience Requirements

• Associate degree in legal studies or a related field, or an equivalent combination of training and experience in the financial or banking industry.
• Three years related experience in legal/regulatory, insurance or financial services environment.

Preferred Requirements

• Strong working knowledge of retail banking, prepaid or credit card operations, customer service or new business preferred.
• Good working knowledge with federal and state AML regulations including Bank Secrecy Act (BSA), OFAC and the USA PATRIOT Act.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent researching and time management skills with strong focus on attention to detail.
• A team player able to work effectively in a team fostered, multi-tasking environment.
• Expert level proficiency in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook.

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The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.