AVP Configuration Management (Remote)

Job Location US-DE-Wilmington
Full Time


***This is a remote position and can be located anywhere in the U.S.A.***

Responsible for Change and Configuration Management for the bank, including day-to-day activities.  Responsible for the management of the bank’s Configuration Management Database (CMDB) and ensuring compliance of Configuration Management processes and policies.  Work with team members across different departments to update the CMDB for any changes to assets. Be a champion of the Change Management policies and procedures, ensuring all changes are complete and accurate and proper approval processes are followed. Develop process improvements for Change and Configuration Management. Supports Disaster Recovery processes and the readiness of the Disaster Recovery environment.


Essential Functions   

  1. Maintain integrity and accuracy of the bank’s CMDB including service mapping between IT assets, applications, and business processes.
  2. Manage asset management software to ensure proper configuration and functionality for discovery and reporting.
  3. Works across various teams for asset validation and reconciliation.
  4. Lead the Change Advisory Board (CAB) review process.
  5. Facilitates Emergency and Expedited change approvals.
  6. Ensure compliance of the Change Management policies and procedures across all departments.
  7. Supports audits and examiners with evidence of compliance.
  8. Manage integration with CMDB and other IT systems and tools.
  9. Identifies process improvements and opportunities around Change and Configuration Management.
  10. Consults with IT teams and business teams to align processes and controls.
  11. Participates in Disaster Recovery exercises and tracks action items.
  12. Performs other duties as assigned.



Education/Experience Requirements

  • Undergraduate degree in a related field and/or an equivalent combination of training and experience.
  • Five years’ experience with IT Service Management (ITSM) with a focus on Change and Configuration Management

Preferred Requirements

  • Experience with ITSM ticketing systems.
  • Experience with Asset Management software.
  • Experience maintaining Configuration Management Database (CMDB).
  • Experience with audit reports (SOX, SOC, ISAE, etc.).
  • Experience with Disaster Recovery testing and documentation.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to work effectively in a team fostered, multi-tasking environment.
  • A high level of initiative, creativity and curiosity as well as a willingness to continually learn is critical.
  • Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook.
  • Position may be required to travel to different company sites on occasion.

Background & EEO Statement

Salary Range:  $74,300 - $122,200


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.


Working at The Bancorp Bank, N.A. and Benefits Information: click here

Diversity & Background Screening

Diversity & Background Screening


Diversity & Inclusion at The Bancorp Bank: click here


The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender, identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.


Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.


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