Senior Special Billing Correspondent

Manage collections for a variety of leasing products by working directly with lessees or their agents to identify repayment terms, lease modifications with accountability for collection activities related to delinquent and past due accounts. Adhere to the highest industry standards, regulations, and rules in collection activities.

Essential Functions

1. Reconciles customer invoices and payments are coded in lease system and correct discrepancies.
2. Maintains support for customer remittance (wire, ACH & credit card payments).
3. Follows up on delinquent lease contract, understand the client situation and discuss the best solution for both the individual and the company to minimize losses.
4. Responds to customer inquiries in accordance with departmental standards.
5. Provides guidance and counseling to customers experiencing financial difficulties who pro-actively contact the company and make appropriate payment arrangements prior to account becoming delinquent.
6. Facilitates collections process on past due accounts from 11 to 90 days past due via direct customer communication.
7. Records collection activities, including number of contacts, payment commitments, and related information.
8. Documents issues propose resolutions and make recommendations to the management team for approval.
9. Supports financial statement audits by researching and providing documentation as requested.
10. Process special invoicing requests and submit invoice documents to customers via their preferred method: mail, email, portal, etc.
11. Develops close working relationships within the leasing department including Management, Sales and Operation Teams to ensure open communication channels to resolve issues and problems efficiently and effectively.
12. Distributes weekly and ad hoc reports on collection metrics, trends, and activities.
13. Researches and processes customer claims of invoice payment.
14. Researches and processes charge backs, returns, and bad checks.
15. Calls and/or prepares mail correspondence to customers as necessary in order to update accounts.
16. Assists with special leasing projects and initiatives, including: researching issues, designing reports, supporting system elevations and updates, etc.
17. Performs other duties as assigned.

Education/Experience Requirements

• Undergraduate degree in a related field or an equivalent combination of training and experience.
• Five years customer account experience in a bank environment.

Preferred Requirements

• Strong working knowledge of the banking industry including valued client accounts, overdraft, payments and collections
• Excellent verbal, written, and interpersonal communication skills
• Excellent negotiation skills with the ability to persuade and influence clients positively to resolve delinquent situations
• Team player able to work effectively in a team fostered, multi-tasking environment
• Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook

This job will be open and accepting applications for a minimum of five days from the date it was posted.

Working at The Bancorp Bank, N.A. and Benefits Information: click here

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The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

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