Relationship Support Representative I

Job Location US-MD-Crofton
Full Time


Provide documentation, reporting and administrative support for Vehicle Lease Division, to management, vehicle leasing sales and operations teams and superior customer service to our vehicle fleet customers and vendors.


Essential Functions

  1. Identifies support documents needed by each vehicle lease type, customer category and ensure documentation is completed for each vehicle lease.
  2. Verifies and ensures complete supporting documentation package is prepared prior to sending lease for funding or booking.
  3. Enters vehicle lease documentation into the vehicle lease management system. Keeps abreast of system changes, elevations and adjust documentation and data entry processes accordingly.
  4. Informs and elevates problems to management regarding incomplete or incorrect documentation to ensure documents follow all applicable rules and regulations. Notifies management of errors and delays in the delivery of vehicle lease documents for approval and funding to vendors.
  5. Maintains awareness of updates and changes within the vehicle leasing documentation process and develop and maintain open communication channels with inter-departmental leasing staff to keep abreast of changes.
  6. Develops close working relationships with vehicle sales account representatives, lease operations team and vehicle leasing finance manager to provide status and report updates on specific lease documentation and other related issues.
  7. Completes all training in accordance with assigned daily tasks as well as quarterly compliance training courses.
  8. Participates in regularly scheduled team meetings to review updates and changes to policies and procedures. Discuss any concerns or questions regarding funding, bookings and/or any function as it pertains to assigned tasks.
  9. Performs other duties as assigned.


Education/Experience Requirements

  • Highschool diploma or GED equivalent.
  •  One-year professional experience preferably in the automotive industry. 

Preferred Requirements

  • Demonstrating a high level of vehicle product understanding. Automotive fleet leasing experience.
  • Excellent verbal, written, and interpersonal communication skills.
  • Team player able to work effectively in a team fostered, multi-tasking environment.
  • Strong organizational and time management skills with the ability to work in a fast-paced environment.
  • Ability to prioritize and organize multiple competing tasks and demands.
  • Strong computer and data entry skills.

Background & EEO Statement

This job will be open and accepting applications for a minimum of five days from the date it was posted.


Salary Range: $18.51 - $29.23 / Hourly


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.


Working at The Bancorp Bank, N.A. and Benefits Information: click here

Diversity & Background Screening

Diversity & Inclusion at The Bancorp Bank: click here


The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.


Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.





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