AVP Financial Operations Lead

The AVP Financial Operations Lead manages daily funds settlement of transaction processing for customers of Fintech Solutions, which includes daily funds transfers, financial support of fintech programs, creation of accounting entries, the initiation of ACHs and wire transfers, and daily settlement wire transfers. The position includes interaction with other areas of the Bank and clients to troubleshoot and resolve issues.

Essential Functions

1. Maintains operations, processes, and procedures for the financial operations team to ensure the department runs smoothly and efficiently
2. Ensures processes and procedures documents are current, controls are in place, and operations are compliant with all applicable accounting and internal and external audit requirements, rules, and government regulations
3. Recommends and implements changes in processes, procedures, and controls as needed to enhance operations
4. Oversees the daily financial funding, settlement, and money movement processes
5. Responds to the most complex elevated employee and client issues. Answers questions, resolves issues, explains process and rules governing financial operations, funding, and settlement processing and related issues
6. Oversees, monitors, and maintains, proper funding for PSG card programs, e.g., levels of prefunds for each FSA employer or Third-Party Administrator (TPA) in accordance with company policy and practice
7. Manages financial operations systems projects, conversions, elevations, and implementations
8. Oversees end-to-end testing of new software updates and other related application elevations to understand and manage impacts to the financial operations processing accuracy and completeness
9. Manages the communication of system changes and trains department staff on new procedures or processes resulting from a system update
10. Supervises reconcilement of the benefit card program-related direct deposit accounts on a regular basis
11. Builds and maintains close working relationships with external clients and a variety of internal departments
12. Informs clients of financial funding, process and changes as needed. Gathers feedback to continually improve operations
13. Manages and completes the monthly FTS escheatment, including working monthly reports, and research as needed
14. Performs other related duties as assigned.

Leadership Responsibilities

• Assists people manager in overseeing team in day-to-day operations.
• Creates an inspiring team environment with an open communication culture.
• Delegates tasks and sets deadlines to achieve goals.
• Identifies training needs and provides coaching.
• Inspires confidence and motivates others to perform at their best.

Education/Experience Requirements

• An undergraduate degree in accounting or a related field or an equivalent combination of training and experience.
• A minimum of 5 years related banking and/or accounting experience.
• A minimum of 2 years previous supervisory experience.

Preferred Qualifications

• Specific experience in banking related to fund movement via ACH and wire transfer is preferred.
• Previous settlement process experience with Visa, MasterCard and Discover preferred.
• Strong working knowledge of accounting, funding, and settlement processes.
• Excellent verbal, written, and interpersonal communication skills with internal and external partners.
• Excellent analytical skills, and self-reliant.
• Excellent judgment and creative problem-solving skills.
• A team player with the capacity to manage multiple priorities and work effectively in a team fostered, multi-tasking environment.
• Strong mentoring and coaching experience to a team with diverse levels of expertise.
• Energetic, flexible, collaborative, and proactive; a team leader who can positively impact both productivity and morale.
• Proficient in Microsoft Office suite, e.g., Excel, PowerPoint, Word, Outlook.

This job will be open and accepting applications for a minimum of five days from the date it was posted.

Working at The Bancorp Bank, N.A. and Benefits Information: click here

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The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

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