Garnishment Intake & Processing Specialist (Hybrid)

***This position is available as a hybrid position in our Wilmington, DE office.***

Processes garnishment orders, liens, tax levies, and other court orders (collectively “legal orders”) served on the organization’s core retail, prepaid, and debit businesses. The role supports both the intake and logging of incoming legal orders and the processing and fulfillment of assigned legal orders. In addition, the position tracks, researches, analyzes, and coordinates responses to legal orders and communicates with agencies, courts, and attorneys regarding legal order status, including responding to and returning inquiries as appropriate.

Essential Functions

1. Receives, reviews, and logs incoming garnishment orders, liens, levies, and other legal order attachments into the appropriate tracking systems to ensure accurate and timely intake.
2. Processes garnishment orders, liens, levies, and other legal order attachments received from courts, child support agencies, and governments agencies.
3. Ensures timely progression of legal orders by tracking each stage from intake through closure in accordance with department processes and procedures.
4. Communicates with attorneys, courts, and government agencies regarding the status of legal orders and related matters, including responding to and returning inquiries as appropriate.
5. Follows up as needed on requests to other internal teams to ensure timely processing.
6. Prepares responses to all legal orders received and ensures the accuracy and validity of responses are filed timely with the appropriate agency/court.
7. Conducts research as needed, including utilizing a variety of customer databases and information stores to search, research, analyze, and compile the requested information.
8. Reviews legal orders to ensure content validity and compliance with applicable rules and regulations; escalates questions and concerns to the LSOP Manager as appropriate.
9. Provides status updates and responds to management inquiries regarding volume, timeliness, and open legal orders to support reporting and operational oversight.
10. Develops close working relationships with others, both within and outside the department to address and resolves issues and concerns in a timely manner.
11. Performs other duties as assigned.
12. No travel required.

Education/Experience Requirements

• Associate degree in legal studies or a related field, or an equivalent combination of training and experience in the financial or banking industry.
• 3 years of related experience in legal/regulatory, insurance or financial services environment.

Preferred Qualifications

• Working knowledge of retail banking, prepaid or credit card operations, customer service or new business preferred.
• General knowledge of applicable federal and state banking regulations, including the Bank Secrecy Act (BSA),
  OFAC, and the USA PATRIOT Act.
• Strong verbal, written, and interpersonal communication skills.
• Strong reading comprehension skills with the ability to review and interpret legal orders and apply appropriate
  actions in accordance with established procedures.
• Strong research and time management skills with demonstrated attention to detail.
• Ability to work effectively in a team-oriented, fast-paced, multi-tasking environment.
• Proficient in Microsoft Office suite, e.g., Excel, PowerPoint, Word, Outlook.

This job will be open and accepting applications for a minimum of five days from the date it was posted.

Working at The Bancorp Bank, N.A. and Benefits Information: https://thebancorp.com/company/join-our-team/

Company Culture at The Bancorp Bank: https://www.thebancorp.com/company/company-culture/

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

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