Enterprise Payments Application Analyst

The Enterprise Payments Application Analyst, supports the end-to-end administration, maintenance, and continuous improvement of the Global Payments Platform (GPP). This role is responsible for providing functional and technical support for a mission-critical enterprise payments platform that processes ACH, Wires, Real Time Payments (RTP), FedNow, and emerging payment rails. Working under the direction of the VP, Enterprise Payments Application Manager, this role partners closely with Technology, Operations, Risk, Finance, Compliance, and Client teams to ensure platform stability, data integrity, regulatory compliance, and operational efficiency. The role focuses on production support, incident resolution, requirements analysis, testing coordination, vendor engagement, and ongoing platform enhancements to support business growth and increasing transaction volumes.

Essential Functions

1. Provides day-to-day application support for GPP, ensuring stable and reliable transaction processing.
2. Monitors system performance, transaction flows, and rules set across ACH, Wires, RTP, FedNow, and other payment rails.
3. Supports onboarding of new clients by gathering processing requirements, validating file specifications, and coordinating and validation configuration and business rules within GPP.
4. Configures and maintains payment processing rules, transaction workflows, settlement parameters, and exception handling logic to align with client agreements and regulatory requirements.
5. Investigates, analyzes, and resolves production incidents, defects, and data discrepancies in a timely manner.
6. Participates in root cause analysis and document findings, corrective actions, and preventive controls.
7. Gathers and documents functional and technical requirements for system enhancements and client onboarding.
8. Coordinates and executes user acceptance testing (UAT), regression testing, and production validation activities.
9. Supports release planning, change impact analysis, and operational readiness activities.
10. Acts as liaison between internal stakeholders and vendors for issue tracking and remediation.
11. Maintains documentation and control evidence to support audit and regulatory requirements.
12. Performs transaction analysis, reconciliation support, and exception research to ensure data integrity.
13. Develops operational reports related to platform performance and transaction volumes.
14. Recommends process improvements to enhance system performance and operational efficiency.
15. Performs other duties as assigned.
16. Up to 25% travel required. Ability and willingness to travel between Wilmington, DE and Sioux Falls, SD as needed.

Education/Experience Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business, Finance, or related field, or equivalent experience.
• 5+ years of experience in payments, banking operations, financial services technology, or enterprise application support.
• Experience supporting high-availability, transaction-based systems in a regulated environment.
• Working knowledge of ACH, Wires, RTP, FedNow, or similar payment rails.
• Experience with system requirements documentation and production support processes.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• Direct experience supporting Global Payments Plus (GPP) or comparable enterprise payment platforms.
• Knowledge of payment rules and regulatory requirements applicable to ACH, Wires, RTP, and FedNow.
• Experience with transaction reconciliation and billing validation processes.
• Familiarity with vendor-managed platforms and third-party risk considerations.
• Experience participating in platform upgrades or modernization initiatives.
• Flexibility to support non-standard work hours as needed.

This job will be open and accepting applications for a minimum of five days from the date it was posted.

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Working at The Bancorp Bank, N.A. and Benefits Information: https://thebancorp.com/company/join-our-team/

Company Culture at The Bancorp Bank: https://www.thebancorp.com/company/company-culture/

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

#LI-MD1

#LI-Hybrid