VP Payments Operations Manager (Hybrid)

***This position is available as a hybrid position in our Sioux Falls, SD or Wilmington, DE office.***

The VP of Payment Operations Manager will oversee the daily operations and support the long-term strategy of payments at the Bank which could include ACH, Wires, Real-Time Payments, FedNow, and Push to Card transactions. This position is responsible for ensuring processing for Clients, Originators and Processors are handled timely, efficiently, with proper redundancy, securely, and fully compliant with rules and regulations. The individual will be responsible for identifying trends in the market and working with senior leaders in the Payments organizations to ensure operational support for new payment options, new client onboarding, and sales support to enable revenue growth. Coordination, communication, and partnership across Payments, IT, VMO, and Operations teams will be a key factor to the success of the Payment Operations teams and leading the support of strategic business directives. This position will oversee staff in Wilmington, Sioux Falls, and Off-shore staff.

1. Creates a high-performance culture, emphasizing core management leadership initiatives and developing and executing on current and future strategies that align with strategic goals.
2. Represents Payment Operations and effectively collaborate with important functional stakeholders including Payments, IT and VMO to provide operational solutions to strategic business needs. Identifies trends in the marketplace and work across senior leadership in the Payments space to demonstrate operational capabilities to meet client demands or future opportunities.
3. Services client needs including presenting solutions for payment support and showcasing capabilities to enhance client experience. Effectively leads clients during onboarding process to ensure proper integration, testing, documentation and adherence to rules and regulations.
4. Drives, ensures, and assists with the designing and monitoring of disaster recovery and business continuity plans and procedures for Payment Operations. Establishes monitoring parameters to provide an early warning of issues and/or problems with file transfer and vendor processes. Establishes appropriate escalation paths to ensure notification of and resolution of all issues.
5. Provides management and oversight into the change management process for payment systems projects, conversions, and implementations. Works with payments teams and vendors to ensure future product releases cover changes in business needs and ensure testing and quality assurance are performed per department policies and procedures, documentation is updated, department staff are trained on new procedures or processes and system changes or client go-live events are communicated timely to all affected bank teams.
6. Establishes monitoring of payment transaction and administration activities to detect issues and responds to problems quickly. Approves payment transactions requiring management approval levels.
7. Oversees work between internal clients, vendors, and IT to resolve system and other technical issues affecting file processing. Determines scope of problem including identifying clients who may be impacted by the issue, estimated time to resolve issue, contact internal clients and provide status updates, and determines the need to switch to alternate or contingency processing workflow/platforms to meet processing deadlines. Alerts leadership to major issues and recommendations.
8. Participates in all RFPs for 3rd party fintech providers to ensure all solutions will integrate smoothly with existing platforms and processes and to ensure that solutions can be supported by Payment Operations.
9. Analyzes and monitors ongoing opportunities to maximize operational and systemic efficiencies and to reinforce core system and procedural redundancies. Presents recommendations to senior leadership to continually improve and enhance operational processes and technologies supporting Payment Operations.
10. Partners with the systems development teams to build additional functionality, notifications, and other application and platform modifications.
11. Maintains awareness of regulatory updates impacting payment types.
12. Acts as the primary escalation contact for client relationship managers for elevated client issues.
13. Performs other duties as assigned.
14. Occasional travel (1-2 times a year between Wilmington, DE and Sioux Falls, SD).

• Manages team of employees by overseeing day-to-day operations.
• Sets high performance standards and manages team performance in accordance with HR policies and procedures.
• Creates a flexible and energized work environment, fostering an atmosphere that enables employee trust and engagement.
• Inspires confidence and motivates employees to perform at their best level.
• Develops employees while effectively addressing performance issues.

• Undergraduate degree in a related field or an equivalent combination of training and experience.
• 12 years financial industry experience, with 7 years managing payment operations team with strict adherence to critical daily deadlines.
• Payments accreditations such as Accredited ACH professional (AAP), Electronic Transactions Association (ETA) CPP, SWIFT, Accredited Payments Risk Professional, Certified Card Payments Professional, etc.

• Position requires on-call availability until 4pmEST Sunday evening through 10pmEST Friday evening.
• Strong working knowledge of payment rules and regulations.
• Excellent accounting and reconcilement skills.
• Working knowledge of one or more of the following systems is desired: SFTP vendor, in-house file movers, ACH platform, Wires platform, cash management system, any internal automated jobs, etc.
• Excellent verbal, written, and interpersonal communication skills.
• Must be able to drive through to resolve all issues.
• Team player, able to work effectively in a team fostered, multi-tasking environment.
• Excellent analytical abilities, exceptional detail-oriented focus, with ability to be a decisive, problem solver while working under pressure to resolve problems.
• Position requires a flexible schedule, working afternoons and evenings.

This job will be open and accepting applications for a minimum of five days from the date it was posted.

Working at The Bancorp Bank, N.A. and Benefits Information: https://thebancorp.com/company/join-our-team/

Company Culture at The Bancorp Bank: https://www.thebancorp.com/company/company-culture/

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

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