VP Risk Operations - Embedded Finance

The VP Risk Operations - Embedded Finance oversees day-to-day risk operations supporting embedded financial
products. This role owns operational risk processes across partner onboarding, transaction monitoring, fraud
investigations, and issue management, ensuring scalable and compliant execution in a high-growth environment.
This position collaborates closely with Product, Compliance, Engineering, and external partners to design, implement,
and continuously improve risk controls. It plays a key role in supporting new product launches, scaling operations, and
maintaining strong governance aligned with regulatory expectations and internal risk appetite.

For over 20 years, The Bancorp has been providing nonbank companies with the people, processes, and banking technology to meet their individual needs. As a result, we have become an industry-leading provider of reliable technology-forward solutions that move our partners’ businesses into the future. At The Bancorp, We Define Fintech Partnerships. The Bancorp does more than just enable our clients’ product innovations, we create lasting partnerships with a future-focused approach to technology and services. Today and every day, we work to continuously transform the payments landscape.

1. Risk Operations Execution
   • Leads transaction monitoring, fraud detection, investigations, and exception handling.
   • Manages operational risk workflows across onboarding, steady-state operations, and product launches.
   • Ensures consistent execution of risk controls across embedded finance programs.
   • Maintains SLAs and operational procedures supporting risk activities.
2. Regulatory Compliance and Controls
   • Ensures adherence to AML/BSA, KYC/CIP, fraud, consumer protection, and payments regulations.
   • Translates regulatory and policy requirements into operational processes.
   • Maintains documentation and governance materials supporting regulatory oversight.
   • Supports audit, regulatory inquiries, and examiner reviews.
3. Partner Risk Management
   • Supports partner due diligence, onboarding, and ongoing monitoring.
   • Evaluates third-party service providers supporting fraud, disputes, AML/BSA, and operations.
   • Collaborates with partners to ensure alignment with risk and compliance standards.
   • Addresses and resolves partner-related risk issues and escalations.
4. Risk Monitoring and Reporting
   • Tracks key risk indicators and operational metrics to identify trends and control gaps.
   • Produces reporting on risk performance and operational effectiveness.
   • Drives remediation actions based on data-driven insights.
   • Manages risk incidents, escalations, and issue resolution processes.
5. Cross-Functional Collaboration
   • Partners with Product and Engineering to embed risk controls into system design.
   • Works with Compliance and Legal to operationalize regulatory requirements.
   • Supports new product development and launch readiness from a risk perspective.
   • Aligns risk operations with broader program management strategy.
6. Team Leadership and Development
   • Leads, coaches, and develops risk operations staff.
   • Oversees hiring, training, and performance management.
   • Promotes operational excellence and high-quality service delivery.
   • Builds a scalable team structure aligned with business growth.
7. Innovation and Continuous Improvement
   • Drives process optimization and automation initiatives.
   • Identifies opportunities to enhance scalability through technology and AI.
   • Improves efficiency and accuracy through data-driven decision making.
   • Strengthens risk frameworks as the embedded finance portfolio expands

Manager Responsibilities

• Manages team of employees by overseeing day-to-day operations.
• Sets high performance standards and manages team performance in accordance with HR policies and procedures.
• Creates a flexible and energized work environment, fostering an atmosphere that enables employee trust and engagement.
• Inspires confidence and motivates others to perform at their best.
• Develops staff while effectively addressing performance issues.

• Bachelor's degree or equivalent professional experience.
• 8+ years of management experience in banking or fintech with focus on risk management, compliance, or embedded finance.
• Deep knowledge of U.S. banking, payments, identity verification, financial crimes, compliance, and risk management.
• Experience in operational risk, program governance, or control oversight in a regulated environment.
• Experience working with third-party providers supporting card programs, deposit products, fraud, disputes, or AML/BSA operations.
• Strong understanding of consumer banking regulations and card network rules including UDAAP, Reg Z, Reg E, FDIC guidelines, and Visa/Mastercard requirements.
• Proven ability to collaborate with cross-functional teams and senior leadership.
• Advanced degree or professional certifications such as CAMS, CFE, or CRCM.
• Experience supporting Banking-as-a-Service or embedded finance programs.

What Success Looks Like

• Risk operations are efficient, scalable, and fully aligned with regulatory expectations.
• Risk controls are effectively embedded into processes and systems, minimizing losses and operational issues.
• Metrics demonstrate strong performance, timely issue resolution, and continuous improvement.
• The team operates with high accountability and expertise, supporting business growth while maintaining a strong risk posture.

Why This Role Matters

This role is essential to safeguarding The Bancorp's embedded finance portfolio by ensuring robust, scalable, and compliant risk operations. It enables sustainable growth, protects against financial and regulatory risk, and strengthens the foundation for long-term partner success.

This job will be open and accepting applications for a minimum of five days from the date it was posted.

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Working at The Bancorp Bank, N.A. and Benefits Information: https://thebancorp.com/company/join-our-team/

Company Culture at The Bancorp Bank: https://www.thebancorp.com/company/company-culture/

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

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